Shipping / International shipping.
Orders will ship 2-3 business days* after payment has cleared. Shipments are via USPS with tracking. If you have any questions about an item, or getting your item before a specific day or need a different shipment service, please contact us here before ordering!
*Business days are Monday-Friday.
Free shipping is for for U.S. orders only via USPS first class parcel on all keycaps, figures.
Shirts, stickers, mugs, etc do not qualify for free shipping. These items also ship separate from keycaps/figures & may take up to 5 business days before they ship.
Once an order is shipped it cannot be canceled or modified. If your order is taking an abnormal amount of time to arrive, understand we cannot speed up the process. After an item ships it is up to the United States Postal Service to deliver it, we cannot in anyway expedite your shipment. We apologize for any delays however once the product is in their hands, it's up to them when it arrives.
If you are ordering from outside the United States, your order will likely take longer to arrive than normal local shipments. Your order may be held at your country's customs for a period of time. Please note: You may need to pick up your order from your local post office or customs office. This varies from country to country and we have no control over this.
Your country's customs agency may require you pay a fee to get your item, please note customs fees/taxes are part of your country's policy & law, we do not make any money off of them.
If you are unsure about if you have to pay a customs fee, please look online for more information.
GG Artisan is not responsible for incorrect addresses being supplied. If the customer gives the wrong address we cannot alter the destination of the order and you will have to re-buy the item if you still want it. Please carefully double check your shipping address you supply before you confirm buying the item.
If an item is returned to us for any reason by the post office, your order will be refunded minus the cost of shipping.
Shipments occur Monday through Friday, not including holidays.